Senior Relationship Officer (Banking)

JOB SUMMARY

The Senior Retail Relationship Officer is responsible for managing customer expectations, identifying new business opportunities, and recording daily customer transactions to achieve the assigned asset and liability targets.

KEY RESPONSIBILITIES

1. Studies the market to identify the needs and expectations of customers.
2. Designs and implements techniques for educating old and new customers on the benefits of the new product or service
3. Executes sales campaigns to attract new customers to grow the deposit and loan portfolios per assigned targets
4. Records transactions of customers using approved forms/templates including the use of digital channels
5. Provides prompt personalized and efficient customer service to the Retail Banking Customers, deepen existing customer relationships through cross sell thereby increasing asset and liability portfolios
6. Maximize uptake of products by existing and new customers through lead generation, courtesy calling and cross selling of asset and liability products
7. Ensure that all KYC requirements and documents are accurate, adequate and up to date for all customers.
8. Use customer information proactively in the prevention of fraud
9. Adhere to policies and procedures ensuring that customer funds are deposited into customer accounts without suppression
10. Performs any other duties assigned by his/ her supervisor
11. Delivers against individual targets, also contributing to Branch and company-wide targets

SKILLS AND REQUIREMENTS

1. Strong selling and relationship management skills
2. Critical thinker with good analytical skills
3. Results oriented and problem-solver
4. Customer-oriented and commercial awareness
5. Pays attention to details.
6. Commitment to achieving financial inclusion using digital solutions
7. Digitally savvy and curious about technology as a tool to solve financial problems
8. Excellent interpersonal, oral and written communication skills
9. Understanding value prepositions in retail market segments
10. Good marketing skills and a general knowledge of sales techniques.
11. Proficient in the use of computers and software such as MS Word, MS Excel, MS Outlook, and MS PowerPoint.

EDUCATION AND PROFESSIONAL TRAINING

1. Bachelor’s degree in Business Studies, Business Administration, Business Management, Commerce, Finance, Accountancy, Banking, or any related field.
2. At least 5 years of work experience in selling deposit and loan products in a bank or other financial institution