Overview

A logistics company is looking to employ Customer Care Service Representatives to work with.

Job Responsibilities

1. Be responsible for the coordination of customer service and handling of complaints and upgrading exceptions.
2. Coordinate the work connection and cooperation between customer service department and other departments.
3. Visit customers regularly, communicate and solve customer feedback problems, and cooperate with relevant departments to provide customer service.
4. Take the initiative to learn the corresponding operation knowledge and provide customers with satisfactory answers from a professional point of view
5. Be responsible for the reception work of ccs line and answer the consultation
6. Follow-up of collection of container information and payment matters job requirements

Requirements & Qualification

• Bachelor degree or above
• A minimum of three years customer service experience
• A minimum of three years of working experience in logistics, e-commerce, internet and platform related professional fields.
• Must have an active service concept, be able to think in other places
• Strong listening and communication skills, good at guiding and handling emergencies
• Familiar with customer service, complaint handling, user experience and other professional knowledge.
• Excellent organization and coordination ability, project control ability and good customer communication ability.
• Loyalty, initiative, flexibility, conscientiousness, honesty and prudence.
• The company is in the development stage and needs you to grow together with the company
• Fluently speak English and or French
• Working hours: 5.5 days: Monday to Friday 9:00-13:00, 14:00-18:00, 1 hour lunch break. Saturday 9:00-13:00

Salary conditions:

• Basic salary of GHC1,200 +performance + bonus