Reports To: Chief Finance Officer (CFO)
About the Company
The company is a Ghanaian fintech focused on (a) in-store and (b) online payments (momo, card payments, tap-to-pay, and a digital collection platform). The company enables merchants to accept cards and momo with fast settlement and no monthly fees and has been recognized as a fast-growing fintech in Ghana.
Role Purpose
Safeguard end-to-end revenue across the company’s payment rails by detecting, preventing, and recovering leakage. You will own daily reconciliations, fee accuracy, settlement integrity, dispute loss mitigation, and revenue reporting across card acquiring, mobile money, GHQR/QR, and GhIPSS rails.
Key Responsibilities
Reconciliations and Settlement Integrity
- Own D+0/D+1 reconciliations between POS/N-Genius/blended terminals ↔ The Company’s systems ↔ acquirers/banks ↔ MNOs ↔ GhIPSS rails.
- Investigate and clear breaks such as duplicates, missing transactions, late settlements, incorrect splits, and FX rounding issues.
- Validate merchant settlement calculations and payout files; ensure fee tables and promos are correctly applied in production.
Prevention of Leakage
- Build and run controls for unbilled transactions, under-billing, chargeback exposure, reversal mismatches, and refund abuse.
- Monitor success/decline rates and identify silent failures (network timeouts posting auth but not capture).
- Partner with software engineering unit to implement preventative logic (idempotency, dual-posting checks, retry rules).
Fees, Pricing and Partner Statements
- Verify that MDR/MSC, scheme fees, MoMo fees, GHIPSS/ACH fees, and partner commissions are accurate vs. contracts.
- Review acquirer/MNO/GhIPSS statements and recover leakages through claims and debit notes.
Disputes and Chargebacks
- Track chargebacks and representments; reduce losses through evidence packs and root-cause fixes.
- Publish weekly dashboards and corrective-action trackers with Ops & Merchant Support.
Regulatory and Compliance Alignment (Bank of Ghana)
- Ensure practices align with Bank of Ghana’s Payment Systems and Services Act, 2019 (Act 987), AML/CFT obligations, and PCI DSS standards.
- Support BoG reporting and maintain auditable trails of reconciliation and control evidence.
Merchant and Product Enablement
- Provide revenue-impact analysis for new products and partners including pilot reconciliations and go-live readiness.
- Train internal teams and key merchants on dispute avoidance and settlement best practices.
Reporting, Analytics & Tooling
- Build automated exception reports (SQL/BI) for settlement gaps, fee variances, and suspicious refund patterns.
- Maintain daily/weekly/monthly dashboards and executive packs with KPIs and recovery metrics.
Key Performance Indicators (KPIs)
- Revenue leakage ≤ 0.05% of processed volume (monthly).
- Break resolution ≥ 95% of D+1 breaks cleared by D+3.
- Fee accuracy ≥ 99.9% across card/MoMo/GhIPSS/QR.
- On-time regulatory and partner reports.
- Chargeback loss rate within set targets.
- Recovery amounts and trends compared to prior quarters.
Required Experience & Skills
- 5 years in Revenue Assurance, Reconciliation, Finance Operations, or Risk within fintech, payments, banking, or telecom (MTN).
- Hands-on reconciliation across card acquiring, momo, GHQR/QR, and GhIPSS rails.
- Strong SQL, Excel, and BI tool proficiency.
- Knowledge of BoG Act 987, AML Act 1044, and PCI DSS.
- Experience with chargebacks and momo dispute processes.
- Excellent analytical and communication skills.
Education
- Bachelor’s degree in Finance, Accounting, Statistics, Economics, Computer Science, or related field. Certifications like CISA, CFE, CAMS, or ACCA are a plus.