Overview
Based in: Accra
Position: Contractual (12 Months which will include 3 month probation period)
Experience required: 2-3 years
Salary: Market Competitive + Yearly Bonus (performance based)
Key Account Manager’s (K.A.M) Job Description:
- Acquisition: Accelerating driver growth in Ghana is top priority. The role will focus on scaling driver partners channels but can also include demand activities.
- Managing Relationships: The position would require you to strategically build and grow relationships with our Hero Centers, brand ambassadors and other channel partners to grow the supply base and any other duties allocated.
- Support: Be the primary point of contact for the stakeholders within the supply ecosystem and provide necessary support and within the designated time period.
- Communication: First point of information flow to all channels that bring in drivers in the country
- Analytics: Gathering information and drawing inferences and formulating strategies geared towards. This includes sharing daily, weekly, monthly reports as required.
- Expansion: Assisting with the expansion of Uber into new cities, being on the ground to set up operations and grow the driver base
What you’ll do:
- Recruitment and retention of Heroes and Hero Centres whose key measure will be the number of drivers onboarded.
- You will develop relationships with individuals, organizations and businesses to grow our supply of partner-drivers
- You will understand what our Uber driver’s want, and work on incentivizing these drivers through partnerships
- You will execute and lead on-ground activations aimed at increasing our driver base
- You will work on developing SMART incentive models for the specific Hero Centers and heros
- Resolving issues that arise and keeping channel partners motivated.
What you’ll need:
- 3 years of experience in sales, marketing, event management, or key account management
- Good understanding of onground execution via different channels, including but not limited to brand ambassadors and channel partners
- Demonstrated ability to prioritize, contribute under pressure and meet tight deadlines.
- Highly organized, creative and a great project manager
- Team player/leader who is passionate about their work and can effortlessly switch back and forth between planning & execution
Competencies:
- Communication: Presenting progress and key growth metrics clearly and persuasively
- Customer: Centricity Championing and exceeding customer expectations
- Teamwork: Contributing to a constructive environment for achieving team goals
- Executional Excellence: Achieving quality output on time
- Negotiation & Deal-making: Developing agreements with external parties
- Planning & Organising: Scoping and driving projects
- Stakeholder Management: Engaging and earning the trust and support of others
- Business Acumen: Understanding drivers of sustainable business success
- Continuous Improvement: Achieving better results with less time and/or resources
- Problem Solving: Developing solutions to effectively resolve root cause issues