OVERVIEW
The After Sales/Customer Service Personnel will be responsible for optimising all aspects of the after sales experience for the customer and maintaining customer relationships to measure satisfaction and encourage future sales.
ABOUT THE COMPANY
Founded in 1993, our client is a leader in the retail and supply of furniture in Africa. The company has a retail shop area of more than 50,000m2, 33 points of sale with more than 1,000 employees and 2 stores in sub-Saharan Africa. Ghana is the latest addition and Accra is the starting city.
WHAT YOU WILL DO
- Coordinate after sales functions including deliveries, collections and warranty claims in order to optimise customer satisfaction within budget constraints.
- Ensure that all invoicing/payment, delivery and warranty transactions are managed in accordance with company policy, are up-to-date, accurately recorded and reviewed regularly to identify potential issues.
- Ensure prompt resolution of any customer complaints about product quality
- Maintain a strong customer focus to improve the sales experience.
- Generate sales leads and liaise with the sales teams to ensure follow up.
- Ensure management of incoming and outgoing queries to provide a positive customer experience, promote the company brand and encourage further sales.
REQUIRED QUALIFICATIONS, SKILLS AND COMPETENCES
- A minimum of HND from a reputable university
- A minimum of 4 year relevant working experience in same or related role
- Excellent communication and relationship building skills
- Ability to work well in a multi-functional and multi-cultural team
WHAT WE CAN OFFER YOU
- GHC2,000