Department: Sales & Business Development
Reports To: Sales Manager / Director

Key Responsibilities

• Identify and pursue new business opportunities in the power protection sector
• Meeting and or exceeding sales goals
• Develop and maintain strong relationships with clients, consultants, and channel partners
• Conduct product presentations and technical demonstrations to prospective customers
• Prepare and deliver proposals, quotations, and tender documents
• Provide market intelligence and feedback to the product and marketing teams
• Collaborate with technical support and logistics teams to ensure customer satisfaction

Qualifications & Experience

• Bachelor’s degree in Electrical Engineering, Business, or related field or its equivalent
• Strong technical knowledge of power backup systems and voltage regulation
• Excellent communication and presentation skills
• Experience in sales not a requirement
• Self-motivated, goal-oriented, and able to work independently
• Valid driver’s license and willingness to travel as needed

The post Sales Consultants (3) – UPS, AVR & Surge Protection Systems appeared first on Jobs in Ghana - Jobhouse.

A reputable company in Accra is urgently looking for an Operations Manager (Back Office Support) to hire.

Reports To: Head of Operations

Role Summary: The job purpose of an Operations Manager, Back Office typically involves overseeing and optimizing the operational functions that support the company’s core activities related to operations and tower infrastructure.

KEY ACCOUNTABILITIES
1. Operational Efficiency

• Objective: Enhance the efficiency and productivity of back-office operations.
• Key Activities:
  • Streamline workflow processes and implement best practices.
  • Monitor and analyze performance metrics to identify areas for improvement.
  • Ensure timely completion of all back-office tasks.

2. Operations Network Infrastructure and Risk Management

• Objective: Identify and mitigate operational risks to ensure business continuity.
• Key Activities:
  • Prepare preventive maintenance plans at the end of every month.
  • Follow up to ensure that preventive maintenance schedules are adhered to.
  • Conduct risk assessments and develop mitigation strategies.
  • Implement risk management policies and procedures.
  • Monitor and report on risk-related issues

3. Team Management and Development

• Objective: Lead, develop, and motivate the field operations team to achieve high performance.
• Key Activities:
  • Conduct regular performance reviews and provide constructive feedback.
  • Foster a collaborative and positive work environment.

4. Compliance and Regulatory Adherence

• Objective: Ensure all back-office operations comply with relevant regulations and company policies.
• Key Activities:
  • Keep updated with industry regulations and compliance requirements.
  • Implement and monitor compliance procedures.
  • Conduct regular audits to ensure adherence to policies.
  • Prepare and submit relevant operations reports.

5. Customer and Stakeholder Support

• Objective: Provide excellent support to internal and external customers and stakeholders.
• Key Activities:
  • Address and resolve customer and stakeholder inquiries and issues promptly.
  • Coordinate with field operations to ensure seamless service delivery.
  • Maintain positive relationships with key stakeholders.
  • Prepare and present reports on back-office performance to the business.

6. Data Management and Reporting

• Objective: Ensure accurate data management and reporting to support decision-making.
• Key Activities:
  • Maintain and update databases with accurate and up-to-date information.
  • Generate regular reports on operational metrics and key performance indicators (KPIs).
  • Analyze data to provide insights and recommendations for improvement.
  • Oversee the implementation and maintenance of back-office software and system

SKILLS & COMPETENCIES

• Leadership: Ability to lead and manage a team, providing direction, motivation, and guidance to achieve departmental goals.
• Operations Management: Experience in overseeing operational processes, including billing, invoicing, procurement, vendor management, and administrative functions
• Process Improvement: Proven ability to identify inefficiencies, implement process improvements, and streamline workflows to enhance operational efficiency and effectiveness.
• Analytical Skills: Strong analytical skills to interpret data, monitor key performance indicators (KPIs), and make data-driven decisions to improve operational performance.
• Problem-Solving: Ability to identify issues, analyze root causes, and develop effective solutions to resolve operational challenges and mitigate risks.
• Organizational Skills: Strong organizational and time management skills to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
• Compliance and Regulatory Knowledge: Understanding of regulatory requirements and compliance standards relevant to telecommunications or infrastructure operations.
• Customer Focus: Commitment to providing excellent customer service and maintaining positive relationships with clients, vendors, and stakeholders.
• Adaptability and Flexibility: Ability to adapt to changing priorities, business needs, and industry trends to drive continuous improvement and innovation within the organization.
• Strategic Thinking: Ability to think strategically and contribute to the development and implementation of long-term operational strategies that support the company’s growth and objectives.
• Risk Management: Experience in identifying and managing operational risks, implementing risk mitigation strategies, and ensuring compliance with safety and security standards

QUALIFICATION & EXPERIENCE

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience (5 years) in a similar operations management role within the telecommunications or infrastructure industry.
• Demonstrated track record of successfully leading operational teams and achieving operational goals.
• Experience with ERP systems and other relevant software applications.
• Certification in project management or operations management (e.g., PMP, Six Sigma) is desirable.

Personal Attributes:

• Strategic thinker with a proactive and results-oriented mindset.
• Integrity and professionalism, with a commitment to ethical business practices.
• Resilience and ability to perform effectively under pressure.
• Team player with strong interpersonal skills and a collaborative approach.
• Innovative mindset, continuously seeking opportunities for improvement.

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A reputable company in Accra is urgently looking for a Head of Technical Operations to hire.

Role Summary: To coordinate, supervise, and manage all operational and technical activities of the company, ensuring the seamless performance and availability of tower infrastructure while driving continuous improvement initiatives. The role involves strategic planning, execution, and supervision of both operational and technical activities, including maintenance, repair, and optimization, to ensure the highest level of service availability and operational efficiency

Reports To: Chief Executive Officer (CEO)/Director

Key Responsibilities:

Leadership & Strategy:

• Develop and implement strategic plans for the Technical Operations department, aligning with the company’s overall objectives.
• Provide leadership and direction to the technical team, fostering a culture of excellence, innovation, and continuous improvement.
• Establish and monitor key performance indicators (KPIs) to evaluate the efficiency and effectiveness of technical operations.

Technical Operations Management:

• Oversee the planning, deployment, and maintenance of tower infrastructure, ensuring optimal performance and reliability.
• Manage the operations and maintenance (O&M) teams to ensure the timely resolution of technical issues, minimizing downtime and service interruptions.
• Lead the development and implementation of standard operating procedures (SOPs) for technical operations, ensuring adherence to best practices.
• Oversee and streamline all operational and technical activities, ensuring optimal performance, reliability, and adherence to service level agreements (SLAs).
• Ensure timely submission of accurate monthly reports for each operational and technical area to the Directors.
• Build collaborative partnerships with the Head of NOC and the Field Engineer (FE) Team to efficiently monitor, repair, document, and maintain infrastructure.

Project Management:

• Oversee the planning and execution of technical projects, including new tower installations, upgrades, and retrofitting activities.
• Ensure all projects are delivered on time, within scope, and within budget, while maintaining high standards of quality and safety.
• Prepare and negotiate Requests for Proposals (RFPs) with various stakeholders.

Compliance & Safety:

• Ensure that all technical operations comply with industry standards, regulatory requirements, and health and safety guidelines.
• Conduct regular audits and inspections to identify potential risks and implement corrective actions where necessary.
• Promote a culture of safety across all operations and technical activities, ensuring strict adherence to the company’s SHEQ (Safety, Health, Environment, and Quality) standards.

Budgeting & Resource Management:

• Develop, manage, and oversee the Operations and Technical Operations budget, ensuring efficient allocation of resources.
• Monitor expenditures, optimize supply chain costs, and implement cost-saving measures without compromising service quality or safety.
• Oversee the procurement and management of technical equipment, tools, supplies, and diesel, ensuring availability and proper maintenance.

Stakeholder Management:

• Liaise with key stakeholders, including customers, vendors, and regulatory bodies, to ensure the smooth operation of the tower infrastructure.
• Serve as the primary point of contact for technical and operational matters, addressing concerns promptly.
• Collaborate with other departments, including Finance, HR, and Sales, to support company-wide initiatives.
• Lead the recruitment, training, and development of operations and technical staff, ensuring the team has the necessary skills and expertise.

Team Development:

• Lead the recruitment, training, and development of technical staff, ensuring the team has the necessary skills and expertise.
• Implement performance management processes, providing regular feedback and coaching to team members.
• Foster a collaborative and supportive work environment, encouraging teamwork and knowledge sharing.

Supervisory Duties:

• Supervise NOC, Field Operations, and Ops Admin teams to maintain network uptime and meet SLA requirements, at optimized costs.
• Drive site profitability through asset management and sustain all growth CAPEX deployed by the organization.
• Oversee NOC operations to ensure efficient and timely communication, ticket resolution, and SLA compliance.
• Ensure proper reconciliation and reporting of diesel quantities and timely payment of grid bills.

Continuous Improvement & Innovation:

• Drive innovation across operations and technical functions with a focus on improving work methods, techniques, and overall efficiency.
• Contribute to continuous improvement initiatives within the unit, ensuring that audit issues within Operations and Maintenance (O&M) are resolved.
• Develop and implement steps to boost efficiency and optimize departmental expenditure.

Skills:

• Strong leadership and people management skills, with the ability to motivate and guide a diverse team.
• Excellent project management skills, with experience in managing complex technical projects.
• In-depth knowledge of tower infrastructure, telecommunications technology, and industry standards.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
• Proficiency in relevant software and tools, including MS Office, project management software, and technical diagnostic tools.

Key Competencies:

• Strategic Thinking
• Technical Expertise
• Decision Making
• Leadership & Team
• Management
• Project Management
• Financial Acume
• Communication & Negotiation
  Skills
• Risk Management

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