A well-established Mothercare shop in Labone is seeking a dynamic and detail-oriented individual to support their sales team, maintain store tidiness, and deliver exceptional customer service.

Working Hours: 9am to 8pm

What you will do:

• Welcoming customers- able to recommend suitable items
• Assisting customers in locating desired shop items
• Maintain a clean and appealing shop space
• Provide excellent customer service
• Perform any other duties assigned by the supervisor

Requirements:

• Age: 18 – 25
• Minimum Qualification: SHS / Diploma
• Having experience in retail sales is a plus
• Must be presentable
• Basic computer skills.
• Can handle money.
• Fluent in English.
• Should be residing in and around Labone.

The post Shop Attendant appeared first on Jobs in Ghana - Jobhouse.

Call Center Agents are needed urgently at a reputable company.

Age range: 20 –  25 years

Note: Females only.

What You Will Do

1. This role is primarily responsible for handling inbound/outbound calls as per the company outlined by the client.
2. Ensure that the calls are answered as per procedures
3. Ensure that the assigned targets in accordance with the company are met
4. Ensure that the quality of the calls is in compliance with predefined parameters
5. Provide the relevant process reports on a daily basis
6. Ensure adherence to established attendance schedules

Performance Parameters

1. Productivity
2. Call Quality to include Compliance parameters
3. Process improvement
4. Learning ability
5. Attendance, Log-in Hours
6. Punctuality

Require Skills and Competencies

• Minimum of a Degree from accredited tertiary institutions
• Must have 3-5 years of working experience
• Computer literacy (MS Office & Domain knowledge)
• Good communication skills
• Good interpersonal skills
• Attention to details

The post Female Call Center Agents at Dzorwulu appeared first on Jobs in Ghana - Jobhouse.

Founded in 1993, our client is a leader in the retail and supply of furniture in Africa. The company has a retail shop area of more than 50,000m2, 33 points of sale with more than 1,000 employees and 2 stores in sub-Saharan Africa. Ghana is the latest addition. If you are looking forward to joining an exciting, diverse and customer service-focused environment, apply this week!

WHAT YOU WILL DO

• Delivering excellent service to ensure high levels of customer satisfaction.
• Motivating the sales team to meet sales objectives by training and mentoring staff.
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
• Hiring, training, and overseeing new staff.
• Responding to customer complaints and concerns in a professional manner.
• Ensuring store compliance with health and safety regulations.
• Developing and arranging promotional material and in-store displays.
• Preparing detailed reports on buying trends, customer requirements, and profits.
• Undertaking store administration duties such as managing store budgets and updating financial records.
• Monitoring inventory levels and ordering new items.

REQUIREMENTS

• High school diploma or equivalent qualification.
• Bachelor’s degree in Business Administration or relevant field preferred.
• A minimum of 3 years experience working in a retail environment, ideally in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills

APPLY NOW!!!

The post Store Manager – Multinational Company appeared first on Jobs in Ghana - Jobhouse.

Founded in 1993, our client is a leader in the retail and supply of furniture in Africa. The company has a retail shop area of more than 50,000m2, 33 points of sale with more than 1,000 employees and 2 stores in sub-Saharan Africa. Ghana is the latest addition and Accra is the starting city.

WHAT YOU WILL DO

1. Manage transactions with customers using cash registers
2. Scan goods and ensure pricing is accurate
3. Collect payments whether in cash or credit
4. Issue receipts, refunds, change or tickets
5. Redeem stamps and coupons
6. Cross-sell products and introduce new ones
7. Resolve customer complaints, guide them and provide relevant information
8. Greet customers when entering or leaving the store
9. Maintain clean and tidy checkout areas
10. Track transactions on balance sheets and report any discrepancies
11. Bag, box or gift-wrap packages
12. Handle merchandise returns and exchanges

REQUIRED QUALIFICATIONS, SKILLS AND COMPETENCES

• A minimum of a Diploma
• Must have a minimum of 2 years in-door retail experience
• Exceptional customer service skills
• A general willingness to help customers have a great experience
• Basic PC knowledge
• Familiarity with electronic equipment, like cash register and POS
• Good math skills
• Strong communication and time management skills

Salary: ghc1,000

The post Cashiers_Multinational Company appeared first on Jobs in Ghana - Jobhouse.

The After Sales/Customer Service Personnel will be responsible for optimising all aspects of the after sales experience for the customer and maintaining customer relationships to measure satisfaction and encourage future sales.

ABOUT THE COMPANY

Founded in 1993, our client is a leader in the retail and supply of furniture in Africa. The company has a retail shop area of more than 50,000m2, 33 points of sale with more than 1,000 employees and 2 stores in sub-Saharan Africa. Ghana is the latest addition and Accra is the starting city.

WHAT YOU WILL DO

1. Coordinate after sales functions including deliveries, collections and warranty claims in order to optimise customer satisfaction within budget constraints.
2. Ensure that all invoicing/payment, delivery and warranty transactions are managed in accordance with company policy, are up-to-date, accurately recorded and reviewed regularly to identify potential issues.
3. Ensure prompt resolution of any customer complaints about product quality
4. Maintain a strong customer focus to improve the sales experience.
5. Generate sales leads and liaise with the sales teams to ensure follow up.
6. Ensure management of incoming and outgoing queries to provide a positive customer experience, promote the company brand and encourage further sales.

REQUIRED QUALIFICATIONS, SKILLS AND COMPETENCES

• A minimum of HND from a reputable university
• A minimum of 4 year relevant working experience in same or related role
• Excellent communication and relationship building skills
• Ability to work well in a multi-functional and multi-cultural team

WHAT WE CAN OFFER YOU

• GHC2,000

The post After Sales/Customer Service Personnel-Multinational Compnay appeared first on Jobs in Ghana - Jobhouse.

Founded in 1993, our client is a leader in the retail and supply of furniture in Africa. The company has a retail shop area of more than 50,000m2, 33 points of sale with more than 1,000 employees and 2 stores in sub-Saharan Africa. Ghana is the latest addition. If you are looking forward to joining an exciting, diverse and customer service-focused environment, apply this week!

WHAT YOU WILL DO

1. Provide proactive customer service outreach
2. Process orders, forms, applications and requests
3. Manage large amounts of incoming calls
4. Be the first point of call (in-person, on phone/emails)
5. Build sustainable relationships of trust through open and interactive communication
6. Respond to customer questions and complaints
7. Greet customers warmly and ascertain problem or reason for calling
8. Advise on company information
9. Take payment information and other pertinent information such as addresses and phone numbers
10. Place or cancel orders
11. Answer questions about warranties or terms of sale

REQUIRED QUALIFICATIONS, SKILLS AND COMPETENCES

• A minimum of a Degree Communication Studies/Business Administration/related field
• A minimum of 4 years working experience as a Customer Service Rep.
• Must have basic IT knowledge
• Must be a good communicator
• Must be knowledgeable in using Microsoft Suite (Word, PowerPoint & Excel)
• Customer orientation and ability to adapt/respond to different types of characters/situations

WHAT WE CAN OFFER YOU

• GHC2,700 Net

The post Customer Service Representative appeared first on Jobs in Ghana - Jobhouse.

Fresh graduates are needed urgently for a call centre role.

WHAT YOU WILL DO

1. This role is primarily responsible for handling inbound/outbound calls as per the company outlined by the client.
2. Ensure that the calls are answered as per procedures
3. Ensure that the assigned targets in accordance with the company are met
4. Ensure that the quality of the calls is in compliance with predefined parameters
5. Provide the relevant process reports on a on a daily basis
6. Ensure adherence to established attendance schedules

Performance Parameters

1. Productivity
2. Call Quality to include Compliance parameters
3. Process improvement
4. Learning ability
5. Attendance, Log in Hours
6. Punctuality

REQUIRED SKILLS AND COMPETENCES

• Minimum of a Degree from accredited tertiary institutions
• Computer literacy (MS Office & Domain knowledge)
• Good communication skills
• Good interpersonal skills
• Attention to details
• Fresher with the above skills can be considered
• Applicants must reside in and around Kanda
• Applicants must be able to speak Twi and other Ghanaian languages

The post Call Center Agent – Fresh Graduate Recruitment appeared first on Jobs in Ghana - Jobhouse.

A health and beauty company is looking to employ  Customer Service Associates to work with in their offices in Accra, Kumasi & Takoradi.

WHAT YOU WILL DO

1. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
2. Manage incoming calls
3. Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
4. Resolve customer complaints via phone, email, mail or social media
5. Other duties that will be assigned

REQUIRED QUALIFICATIONS, SKILLS AND COMPETENCES

• Minimum of first Degree in Customer Service, Communication or related field
• Must be a Female 
• Must be between the ages of 18-27 years 
• Must be Single
• Applicants must reside in Kumasi
• Applicants must have taken the Covid vaccine 
• Applicants must be willing and available to be trained in Accra (all expenses on the company).

The post Customer Service Associates Needed in Accra, Kumasi & Takoradi appeared first on Jobs in Ghana - Jobhouse.

Our client is a BPO rendering call center services to MTN Ghana as well as AirtelTigo and is looking to recruit 50 Customer Service Executives to be employed ASAP. They would be stationed at their MTN Business unit at Tema.

WHAT WE CAN OFFER YOU

• Salary of Ghc598 for 3-month probation period
• GHC1001 after probation
• Transportation is provided
• Other incentives are available

WHAT YOU WILL DO

1. This role is primarily responsible for handling inbound/outbound calls as per the SLAs outlined by the client.
2. Ensure that the calls are answered as per procedures
3. Ensure that the assigned targets in accordance with SLA are met
4. Ensure that the quality of the calls is in compliance with predefined parameters
5. Provide the relevant process reports on a on a daily basis
6. Ensure adherence to established attendance schedules
7. Provide process training to new team members to facilitate their levels   of performance – mentor / mentee relationship.

Performance Parameters

1. Productivity
2. Call Quality to include Compliance parameters
3. Process improvement
4. Learning ability
5. Attendance, Log in Hours
6. Punctuality

REQUIRED QUALIFICATIONS, SKILLS AND COMPETENCES

• Minimum of a Diploma from accredited tertiary institutions
• Computer literacy (MS Office & Domain knowledge)
• Good communication skills
• Good interpersonal skills
• Attention to details
• Fresher with above skills can be considered
• Applicants who reside in and around Tema but areas such as Spintex, Madina and Lapaz can be considered upon further engagements with the applicants.

The post 50 Customer Service Executives Needed in Tema appeared first on Jobs in Ghana - Jobhouse.

To grow and retain a portfolio of SME customers by performing a proactive, mobile, value adding financial partnership role, ensuring that a full array of customised and relevant financial solutions and services tailored to meet the growth needs and potential of the customers are provided.

KEY RESPONSIBILITIES

Customer Experience

1. Understand the customer – both its operations and the sector it operates in order to provide relevant tailored solutions.
2. Drive customers to adopt digital platforms to reduce customer friction and service latency.
3. Interact frequently and closely with all customers to analyze and establish ongoing needs and to assist customers to better understand their financial requirements.
4. Accurately and efficiently process customer mandates/ documentation requirements.
5. Demonstrate customer obsession, by ensuring the customer is central to everything.
6. Ensure customer queries and service requests are done within the shortest possible time.

7. Develops and maintains good relationship with all clients

Sales Growth

1. Develop and implement a customer-calling schedule to visit all customers in the portfolio.
2. Conduct a full customer value analysis on customers with the view of understanding customers’ businesses and identifying opportunities to bank their ecosystem.
3. Develop and manage a pipeline of new customers to join Affinity.
4. Offer solutions (lending, transactional and investment) to customers based on their need.
5. Ensure that products/solutions offered to customers are fit for their needs and the customers understand the workings of the products as well as pricing. Avoid mis selling.
6. Coordinate with Hub supervisor and Hub coordinator to schedule sales programs and promotion for new markets.
7. Ensure customers are effectively onboarded and retained through their life cycle with Affinity.

Compliance and Regulatory

1. Ensure that all KYC and AML requirements and documents are accurate and documents (prior to account opening and on an ongoing basis) adequate for all customers in portfolio.
2. Use customer information proactively in the prevention of fraud

Credit Risk Management

1. Plan and implement annual credit reviews for the portfolio.
2. Support customers in the completion of credit application information requirements
3. Motivate and process non-pre-qualified credit applications.
4. Notify customers regarding the approval/ decline of credit facilities.
5. Monitor of daily customer activities (leveraging on tools provided) to ensure that client facilities are managed within the parameters set by Risk. Exercising discretion regarding account conduct based on a close knowledge and understanding of customer activities.
6. Provide first-level defense against deterioration of loan portfolio.
7. Ensure all covenants/conditions are met by customer before disbursement and on an ongoing basis

SKILLS AND REQUIREMENTS

1. Strong selling and relationship management skills
2. Critical thinker with excellent analytical skills
3. A ardent and creative problem-solver
4. Excellent planning skills to ensure effective planning of the portfolio
5. Customer-oriented with an ability to empathise with customers in every situation.
6. A strong network
7. Strong commercial awareness to ensure portfolio is delivering value to the organisation.
8. Pays attention to details.
9. Very decisive and taking ownership
10. Curious mind with a strong desire to learn and adapt to situations
11. Digitally-savvy and a strong desire for driving financial inclusion through digital technology
12. A good understanding of analysing financial statements and credit risk management
13. Strong quantitative thinking skills

EDUCATION AND PROFESSIONAL TRAINING

1. Minimum of a bachelor’s degree in any area from a recognised and accredited institution
2. At least three (3) years’ experience in relationship management in the SME segment
3. At least one (1) year experience in a credit /risk environment

The post Relationship Officer – Business Banking appeared first on Jobs in Ghana - Jobhouse.