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Customer Service Person with data analyses background

Full Time
JOB SUMMARY: Posted: Posted 1 week ago. Deadline: 20/04/2018. Salary: - GHS. Location: Kumasi.

Our client is a multinational ride-sharing company. They are currently looking for a customer service officer, with good analytics background for their office.

Responsibilities

  • Deliver 5-star, in-person support to our driver-partners.
  • Walk driver-partners through the on-boarding process and all of the tools they need to be successful on our platform.
  • Help existing driver-partners troubleshoot any issues they experience.
  • Help brand the company name and get driver-partners excited to be on the road.
  • Stay on top of new company policies, procedures, and programs that affect driver-partners.
  • Work with the Driver Operations team to make our support processes even better.
  • Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends).

Skills & Qualifications Required

  • A combination of retail, sales, client-facing, and/or customer service experience.
  • Extremely strong communicative ability in both written and spoken form.
  • Outstanding communicator, with the ability to interact and connect with many types of personalities.
  • Well-organised and able to simultaneously manage and report on multiple projects.
  • Initiative and problem-solving ability when challenges are encountered in performing your tasks.
  • A university education or equivalent with 2-4 years’ work experience is required for this position.
  • Be good with Excel and power point, as well as report writing and presentation.

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