Hotel & Hospitality Jobs in Ghana / Jobs in Accra / Management / Executive Jobs in Ghana

Assistant Hotel Manager at A Reputable Hotel

Full Time
JOB SUMMARY: Posted: Posted 1 week ago. Deadline: 30/06/2018. Salary: - GHS. Location: Spintex, Greater Accra.

Job Description

  • Manages and motivates the Front Office team
  • Establishes a high standard of service for customers
  • Develops high quality relationships with guests throughout their stay
  • Handles any guest complaints or contentious issues with professionalism
  • Oversees and supervises guest arrivals and departures to assure guest satisfaction and feedback
  • Provides high level of customer service and maintains a high profile in the day-to-day front office operations
  • Ensures that housekeeping duties are well delivered and inspects everyday rooms
  • Supervises the management of debtors, group and individual guest invoicing and cash operations
  • Ensures guests laundry are properly done and on time
  • Synchronizes all operations to a smooth and professional delivery to guests
  • Reviews arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
  • Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events ?
  • Supervises restaurant daily activities by coordinating staff to serve food orders on time and keep restaurant and bar in order and well arranged
  • Have a good knowledge of all systems and standard operating procedures of front office, but foremost be able to discipline, train staff as well as supervising for a good service delivery with professionalism.

Tagged as: Submitted

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